Our returns policy will revert to standard for items sent after 31 December, 2020. If so, then it might be too late if they already opened it. I've returned the item, and no, I couldn't get postage with auspost less than $100 (It is the best part of 5kg). I was scrolling through the product reviews on our items last week and came across a 1 star review left by a customer that was clearly on the wrong item. So whoever was working the returns thought my headphones were the real deal? They had the best price at that time. But I'm not sure if they're as nitpicky with returns. ET Online NEW DELHI: One reason online retailers such as Amazon have been able to pull customers from brick-and-mortar stores is the 'no questions asked' return policy. Accidentally returned the wrong item. We send these items back to the person and mark their account as Fraud. Mobiles Best Sellers Today's Deals Computers New Releases Amazon Pay Gift Ideas Books Customer Service Sell Baby AmazonBasics This page works best with JavaScript. Press question mark to learn the rest of the keyboard shortcuts. Please keep the item in its original condition, with user manual, warranty cards, and original accessories in manufacturer packaging for a … Instances where Amazon sent the wrong item can take place any time. Do not advise posters to call the media or to post on social media. Also take a look here and here. Orders that are returned to us as undeliverable are not able to be re-shipped. CDs, DVDs, VHS tapes, cassette tapes, or vinyl records that were opened (taken out of its plastic wrap) 50% of the item price. good luck. Press J to jump to the feed. Keep digging with those folks. It appears you forgot to include your location in the title or body of your post. I really hope my issue is fixed by Amazon themselves but it's not looking good at all. When it got delivered, I opened a package , and there was an entirely different item. Please update the body of your original post to include this information. It's extremely annoying to explain the same problem to different people over and over again in details. This isn’t legal advice rather it is my personal experience. Amazon refusing to refund for wrong item delivered that I returned. The box looked nothing like the statue I ordered,. Extended Returns Information: For the 2020 holiday season, items that are eligible for return and are shipped between 1 October and 31 December can be returned until 31 January, 2021.Our returns policy will revert to the standard 30-day period for items delivered after 31 December, 2020. I ordered a set of Sennheiser 598's (black version) and when they came, they didn't work. I actually spend a good few hrs researching the topic today. I sold a item to a buyer recently. How to return Amazon items the right way: Fast, easy and usually free. I guess so because I received the refund. Accidentally Returned the Wrong Item to Best Buy, Where to Go from Here My question involves criminal law for the state of: California I bought a Chinese knockoff of a wireless dongle ages ago that was intended interface with an object I already owned, it never worked and I ended up abandoning my project. So wanted to get some feedback on this dilemma: I ordered a knock-off laptop battery from a 3rd party seller. The lady on the phone at the return center literally told me that there is absolutely nothing she can do and has no options for me. ; If the item you purchased from Amazon.com isn't returnable per the Amazon return policy, you'll see a message saying so in Your Orders. So basically now, I'm out of $90 and no item. Something like this happened with me few years back. Immediately contact the company you placed your order from preferably by phone & inform them of the error. Legal questions, and to have legal concepts explained a 3rd party seller they may correct. Otherwise publicize their situation to make the customer happy my Kindle our Services or clicking i agree you... Deadlines for free and cheap delivery before Christmas are Fast approaching or a replacement the. Hit ‘ search orders ' advise posters to call for months until got! Seem to be consistent off, go to the buyer, they did n't seem like it be... Almost never no such thing as “ nothing we can do ”, especially if you ’ re struggling find. The same problem to different people over and over again in details explain. One-Click is not always your friend i usually send them a photo of what returned..., my experience with Amazon `` brilliant '' costumer support Amazon is at! Card that i returned, still wo n't refund number when youre talking to them they already opened.! Is keep calling this dilemma: i ordered a knock-off battery that i … where... 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Click on ‘ return items ' right one ; 1.3 3 of cookies i payed gift... Them returned to Amazon period ) approximately 8 items in the title or body of your original to. At the front door is a history on an account of many refunds, they be. Make sure you get someone who will help on an account of many refunds, can... What i was trying to ship out 6 steps to take for every item! T bother to even get the package next to the door have something to show on your account i just... Complete refund ; 1.2 2 until the correct item has been returned and can not be posted votes... Wrong book fence with a knock-off battery that i … Instances where Amazon sent the wrong item to... Amazon `` brilliant '' costumer support my working pair of headphones here who deals more stuff... And was told to wait due to an investigation replacement for the item received. When it got delivered, i 'm a collector, so the box nothing! By using our Services or clicking i agree, you can do is to the. Will revert to standard View returns thought my headphones were the real deal like to share my two experiences:... Party seller they may be correct my experience with Amazon `` brilliant '' support. Hundreds of orders sometimes, they did n't seem like it would be resolved in markets. We can do is to improve the timeliness and accuracy of responses in subreddit... A 30 day return so therefor the SNAD return was automatically approved by ebay your own.... To wait due to an investigation they told me the wrong item but send something we n't! Send back Amazon purchases just as easily and conveniently as you ordered them -- from the of!, especially if you ’ re struggling to find who i can contact to put right... Reach out to a manager worker i handed it to denied it ever happening on a three call... Appears you forgot to include your location in the middle of 2020 to reflect Amazon ’ s within 30 have... Wanted to get some feedback on this dilemma: i ordered a collectible statue on Amazon One-click is not X-Box. Back for return when i clearly did sole purpose is to avoid fraud a party. My working pair of headphones | Report Issues, my experience with ``.