Duties of a hotel reservations agent include receiving calls from guests interested in staying in a hotel, verifying customer information and payment options, sending customers a confirmation note or email and assigning rooms to customers. Best Western Plus, Navigator Inn & Suites, Everett WA 98204. Évolution de l'effectif au cours des dernières années. Dans les cas où un contact existe avec le client, une bonne présentation et de bonnes capacités d’expression sont requises. These services include: According to O*Net Online, reservation agents usually have a high school diploma or its equivalent. The hotel receptionist job is often referred to as a front desk agent. The Reservationist will be responsible for examining their daily reservations reports to ensure that each of their reservations are complete and correct. Cancel. What Does a Reservation Agent Do? JOB DESCRIPTION A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property…As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel… 4.6. Tu es au bon endroit. Save job. Find and apply today for the latest Hotel Reservations Agent jobs. Courteous self-motivated and detail-oriented Hotel Reservations Agent with nearly ten years of experience exercising a high level of commitment to exceptional customer service in hotel settings. Rédigé par La Rédaction le Lundi 4 Mars 2013 . Although ONet does not provide a reason for this slow growth, in its entry on customer service representatives, the BLS notes that job growth may be hampered because of automated phone and online systems that can handle many customer requests simultaneously. In addition, as more consumers become internet savvy, the demand for in-person travel reservation assistance may also decline. Jobs Travel Alternance ... découvrez : agent de réservation dans un hôtel. Job Descriptions • Hospitality Job Descriptions ... Another duty involves speaking to local travel agents to arrange discount hotel offers for improved booking levels. Must be able to lift up to 25 lbs. This means that 50 percent of agents made more than this and 50 percent made less. Reservation agents work in the travel, tourism, and hospitality industry in a variety of settings, including hotels, restaurants, flights, and other activities requiring reservations. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. Dubai. Executive housekeeper, Banquet Manager, Front office manager This can mean booking a hotel room, a car rental, airplane tickets, a cruise package or tickets to a show. The top 10 percent of earners made more than $61,460 and the bottom 10 percent earned less than $22,440 annually. All; Full Time; Part Time; Contractor; Contract to Hire; Intern; Seasonal / Temp; Gig-Work; Date Posted. Headline : 6+ years of experience as a Reservation Sales Agent is looking to secure a position within a company that will allow me to use my stellar administrative and customer service talents and critical thinking and interpersonal skills while obtaining knowledge and useful tools to enhance my abilities which will allow me to prosper within and add to the talent chosen to further the strategic goals of the firm. What Skills Does One Need to Be a Travel Agent? Et s'il te reste une question, n'hésite pas à la poser. In addition to booking travel, she may also take on a sales role and provide customer service to those who have already made travel plans. Lainie Petersen is a full-time freelance writer living in Chicago. Customise the template to showcase your experience, skillset and accomplishments, and highlight your most relevant qualifications for a new hotel reservations agent job. Seattle, WA 98133 (Haller Lake area) $16.00 - $16.50 an hour. Hotel Job Description sample, Job description sample for all department. Grâce à ce questions-réponses, découvre tout ce qu'il faut savoir sur ce diplôme. Other common job titles include guest relations associate or front office agent. 21 … These services may include reserving hotel rooms, airline tickets, rental cars, or cruise cabins. You will be responsible for large amounts of money, authorizing guest refunds, and taking care of any guest complaints or room issues. 3,480 Hotel Reservations Agent jobs available on Indeed.com. Job Description Summary Sonesta ES Suites Burlington, VT is looking for a Guest Services Agent (GSA…May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes… General Purpose. Reservation agents assist consumers when booking travel arrangements, such as hotel rooms, airline tickets, rental cars and cruise cabins. 3d. 649 Hotel Reservation Call Center Representative jobs available on Indeed.com. In this position, you communicate with clients to determine their needs. She holds a master’s degree in library and information science from Dominican university and spent many years working in the publishing, media and education industries. We’ll get you noticed. Hotel Reservation Agen... Job Type. Ultimately, you will help create a pleasant and memorable stay for our guests. The ability to be patient and work through problems with a wide range of people is an attribute that often proves useful while on the job. HOTEL RECEPTIONIST . Quels sont les autres noms du poste employé de réservation ? Reservation Sales Agent Job Description. If you’re based in a hotel, you’ll handle calls from guests who want to make a room reservation, so you’ll need to understand the rate strategy, be thorough in recording the booking and be quick to spot an opportunity to upsell. Reservation agents can expect an increase in earnings as they gain experience. Basics. Reservation agents who work for individual travel vendors or third-party portals provide booking services over the phone, via chat or even by email. In some cases, an employer may contract with a third-party company to provide training to reservation agents. Brings a positive energy to workplace and and functions well in a fast-paced high volume environment. Missions. Reservation agents assist consumers when booking travel arrangements, such as hotel rooms, airline tickets, rental cars and cruise cabins. Use this hotel reservations agent CV template as the starting point for your own job-winning CV! Reservation sales agents assist customers with booking hotel rooms, car rentals, flights, and a host of other services typically in the hospitality, entertainment, or transportation industries. 24 hours; 3 days; 7 days; 30 days; Pay. Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. According to the Bureau of Labor Statistics, the median annual wage for a reservation agent, as of May 2017, was $36,280. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls. As a front desk agent, you may be required to help in other areas of the hotel, such as housekeeping, during busy seasons or if staff is short-handed. This position ensures that sales strategies are … Ideally, they help customers choose the right packages and accommodations to fit their needs. Her work appears on a variety of sites, including MoneyCrashers, Chron, GoBankingRates and 8th & Walton News Now. These agents work flexible … Apply to Reservation Agent, Reservations Manager, Front Desk Agent and more! They then process payments and send the details and confirmation to the guest. Hotels … 6 Hotel Reservations Agent jobs and careers on totaljobs. The main duty of a Reservation Agent is to assist customers with planning and booking reservations. Reservation Agent Job Description. Also known as travel clerks or reservationists, Reservation Agents provide booking and reservation services to customers. Her writing focuses on business, career and personal finance issues. L’agent de réservation occupe un poste technique et administratif qui nécessite la parfaite maîtrise des outils informatiques spécialisés. A survey by PayScale.com showed the following correlation between years on the job and compensation: ONet projects slow job growth for reservation agent jobs: Two to four percent growth between 2016 and 2026. Create a Job Alert. A Reservations Agent works for hotels, airlines, car rental facilities and travel agencies, and assist customers with their travel planning and booking duties. They may also help plan travel itineraries by suggesting local tourist attractions and places of interest. Training is generally on-the-job and may take anywhere from a few months to a full year of working with other, more experienced employees. MOVENPICK. … People who are looking to book a stay at a hotel turn to a hotel reservation agent in order to make arrangements. Apply to Guest Service Agent, Reservation Agent, Front Desk Agent and more! Although many people book travel via travel vendor websites, many others prefer to work with a human agent when making plans to stay in a hotel or to sail on a cruise. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Reservations Agent. Hotel Reservation Agent Job Description. The Average Hourly Wage for Call Center Representatives, BLS.gov: Reservation and Transportation Ticket Agents and Travel Clerks, PayScale: Reservations Sales Agent Salary, O*Net Online: Reservation and Transportation Ticket Agents and Travel Clerks, BLS.gov: Customer Service Representatives, Kennedy Training Network: Hotel Reservation Training, How to Become an Independent Contractor for a Travel Agency, Checking on the availability of accommodations or transportation on a traveler's desired travel dates, Reserving and taking payment for hotel rooms, ship cabins, tickets for transportation as well as other travel products, Assisting customers choose among a variety of travel options, Selling add-on travel products, such as tour tickets, travel insurance or upgraded seats or accommodations, Providing support to customers who have already made a travel purchase by confirming, changing or canceling reservations. Typical sample resumes for Hotel Reservation Agents describe duties like handling correspondence, sending confirmation emails, verifying customer information, collecting payments, promoting hotel facilities, and answering to customer inquiries. They interact with customers in person, online, and over the phone to answer questions, make suggestions, and book reservations. Les membres de digiSchool orientation se feront un plaisir de t'aider. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. As stated on Caterer.com, the reservations manager works closely with the hotel sales team to change room rates depending on seasonal demands and revenue requirements. Hotel reservations clerks fulfill reservation requests by determining the rooms available to meet customer desires. 4,448 Hotel Reservation Agent jobs available on Indeed.com. Description A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decisio… 15 hours ago more... View similar jobs: Reservations Agent jobs in Alabama; Jobs in … Métiers de la Banque - Assurance - Immobilier, Métiers de l'Economie - Droit - Sciences Po, Métiers des Sciences Humaines et Sociales, Métiers du Tourisme - Hôtellerie - Restauration, Métiers Génie civil - Construction - Architecture, Métiers de l'Enseignement - Lettres - Langues. Work from Home. This entry-level position is ideal for those with top-notch communication and great customer service skills. Hotel Reservation Agents are responsible for fulfilling reservation requests based on room availability and customer preferences. Job Description for Reservation Agent. Licence Pro ALL HT spé Responsable International de Structures de Loisirs, d'Accueil et de Voyages, DUT Techniques de Commercialisation (DUT TECH DE CO), Bac Pro Services aux personnes et aux territoires, BTSA Développement, animation des territoires ruraux, Bac Pro Métiers de l'accueil (ancien Bac Pro Accueil - relation clients et usagers), Certificat concepteur et accompagnateur de voyages, Certificat créateur de voyages-tourisme international, Derniers diplômes obtenus par les membres de notre panel avant d'accéder à ce poste. Reservation agents typically work in customer service call centers. Hotel … The front desk staff will take reservations by phone, cancel reservations, check in guests, check guests out, and keep the front desk area and lobby clean and presentable. Tu veux en savoir plus sur le diplôme Agent de réservation ? The scope of a reservation agent's job depends, in part, on her employer. Front Desk Guest Service Agent. 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